Shipping & Delivery Policy

At Kalawa.store, we are committed to delivering your orders safely and on time.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.
During festive seasons, promotional events, or high order volumes, processing may take slightly longer.

Shipping & Delivery Time

Once your order has been shipped, it is expected to be delivered within 7–14 business days, depending on your delivery location and courier partner.
Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
Any applicable shipping fee will be included in the final order amount.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available) via email or SMS.

Delivery Delays

While we make every effort to ensure timely delivery, Kalawa.store shall not be held responsible for delays caused by:

Courier service disruptions
Weather conditions
Natural disasters
Government restrictions
Public holidays
Incorrect or incomplete delivery addresses provided by the customer
Any other circumstances beyond our reasonable control

Failed Delivery

If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Missing Orders

If you have not received your order within 14 business days after the shipping confirmation, please contact our Customer Support with your Order ID so we can investigate the shipment with our courier partner.

Contact Us

For any shipping or delivery-related queries, please contact us through the Contact Us page on Kalawa.store.