Refund, Replacement & Cancellation Policy

At Kalawa.store, customer satisfaction is important to us. However, due to the nature of our products, including festive gifts, Rakhi collections, and customized items, we maintain a strict No Refund Policy. By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Order Confirmation

Once an order is successfully placed, it becomes a legally binding purchase agreement between the customer and Kalawa.store. Customers are responsible for reviewing all product details, pricing, shipping information, and delivery address before completing the purchase.

2. Order Cancellation

Orders can only be cancelled before they are processed or dispatched.
Once an order has been packed, processed, or handed over to the courier partner, cancellation requests cannot be accepted.
During peak festive seasons such as Raksha Bandhan, orders may be processed quickly; therefore, cancellation requests cannot be guaranteed.

3. No Refund Policy

Kalawa.store follows a strict No Refund Policy.

Refunds will not be provided under the following circumstances:

Change of mind after placing the order.
Incorrect product selection by the customer.
Incorrect shipping address provided by the customer.
Failure to receive the parcel due to customer unavailability.
Delivery delays caused by courier companies, weather conditions, natural disasters, public holidays, or other events beyond our control.
Minor variations in product color, size, texture, or packaging due to photography, lighting, screen resolution, or handcrafted manufacturing.
Personalized or customized products.
Products purchased during promotional offers, festive sales, clearance sales, or discount campaigns unless the product is received damaged.

4. Replacement Policy

We only provide replacement in the following situations:

The product is received in a damaged condition.
The product received is defective.
The wrong product has been delivered.

Replacement requests must be submitted within 48 hours of delivery.

5. Investigation Process

To request a replacement, customers must provide:

Order ID
Clear photographs of the damaged product
Images of the outer packaging
Unboxing video (if available)
A brief description of the issue

Every replacement request is carefully investigated by our Quality Assurance team.

Kalawa.store reserves the right to:

Request additional evidence.
Reject claims where sufficient proof is not provided.
Reject claims if the product appears damaged due to misuse, negligence, improper handling, or normal wear and tear after delivery.

The decision made after the investigation shall be final.

6. Replacement Approval

If the investigation confirms that:

the product was damaged during transit,
the wrong product was delivered, or
the item has a genuine manufacturing defect,

Kalawa.store will provide one replacement of the same product at no additional cost, subject to product availability.

If the original product is unavailable, we may offer:

an equivalent replacement product of similar value, or
store credit at our sole discretion.

Refunds will not be issued.

7. Non-Eligible Cases

Replacement requests will not be accepted for:

Change of mind.
Personal preference.
Incorrect orders placed by the customer.
Minor color differences due to monitor settings.
Delay caused by courier services.
Damage occurring after delivery.
Missing claims reported after 48 hours.
Products without original packaging.
Products showing signs of use or tampering.

8. Contact Us

For replacement requests or assistance, please contact our Customer Support through the Contact Us page on Kalawa.store.

When contacting us, please include:

Order Number
Registered Email Address
Contact Number
Photographs or Video Evidence
Description of the Issue

Important Notice

By placing an order on Kalawa.store, you acknowledge that you have read, understood, and agreed to this Refund, Replacement & Cancellation Policy. Kalawa.store reserves the right to modify or update this policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.